Frequently Asked Questions

most popular queries

We are delighted to welcome you to Ardkeen Quality Food Store. Our opening hours are as follows;

Monday - Saturday: 8am - 9pm

Sundays/Bank Holidays: 9am - 6pm

Click through to see our list of delivery countries and delivery information Shipping/Delivery.







We do not include pricing details unless required by customs authorities in destination country. Please be aware the recipient of the product is responsible for all customs formalities and charges.

On occasion when our team are picking your order, a particular item may be out of stock. If so, and to avoid disappointment, we will include a suitable substitution of excellent quality and price to replace the original item. If no suitable substitutions are available, a refund will be issued.

Once your order has been dispatched, we will email you a tracking link where you can check the progress of your delivery.

Due to BREXIT, there may be further charges incurred on packages going to the UK. Please note, these charges are out of our control and are payable by the recipient of the package.

These charges may be as follows:

- Customs duty: Applicable if the package is equal to or above £135.

- Excise Duty: Is charged on alcohol and tobacco products, additional to Customs Duty. The excise Duty on alcohol products (such as wines and spirits) depends on the alcohol content and volume.

- Import VAT: The Gift allowance is £39 in value, gifts above this amount are liable to Import VAT.

VAT is based on the following:

1. Basic value of goods

2. Postage, packing, insurance.

3. Any import (Customs or Excise) duties charged.

A clearance fee for the implementation of any of the above may also be incurred.

For full details on UK customs & duties please see the following link: https://www.gov.uk/government/publications/notice-143-a-guide-for-international-post-users/notice-143-a-guide-for-international-post-users#section-two-five

Gift vouchers

Our gift vouchers can be used in more that just Ardkeen Quality Food Store. Please click through for a full list of where you can use your spend in-store gift voucher.

note: not for online use.

You cannot redeem your spend in-store gift voucher on ardkeen.com. However, if you wish to avail of a gift voucher for online use, you may do so by purchasing our spend online gift voucher.

Your spend online gift voucher both in-store and online at ardkeen.com. This is an excellent alternative for those who can't visit us here, allowing us to reach our consumer base both near and far. Click through to purchase a spend online gift voucher.

Great news! none of our gift vouchers come with an expiration date.

online orders and delivery

Where you wish to have your order delivered on a preferred date, please include the date in the “order notes” box as you check out; we will deliver as close to your selected date as possible.

We use SorbaFreeze Chilled Packaging. For this reason and toensure your chilled items are fresh on arrival, there is a charge of €3 for chilled packaging.

These gel packs are created from FDA & EU food safe natural salt-based polymer which has no negative environmental issues- perfectly safe to touch and dispose of even in a domestic environment. These Sorbatek packs are also highly sustainable and can be refrozen for multiple use.

(If ingested seek medical advice only due to the moisture absorption nature of the polymer)

If you are not at home to accept the delivery, our courier will leave a card with the contact & instruction details. You can then contact them directly to re-schedule delivery or arrange to collect your order at your local post office. Please ensure to check your tracking code issued by email.

If you wish to leave your package with a neighbour, you must input their address into the shipping fields when completing your order.

At present, we do not have a Click-And-Collect service. However, please keep an eye our home page and subscribe to our newsletter for updates regarding online orders. We are constantly developing on our available services.





Please see the government website of your chosen delivery destination for most up to date information.

company

we are always looking for new people to join us who share our commitment to high standards and innovation in food retailing.

For updates on potential employment opportunities please see our recruitment page.

For a full list of instore facilities, click through here.

To view all surrounding amenities at our shopping center, click through here.

excellent
fast & reliable delivery
an Irish family business for over 50 years
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