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Shipping and Delivery

**PLEASE CHECK SPECIFIC REGIONS BELOW FOR DELIVERY UPDATES**

ardkeen.com offers Worldwide Delivery on all ambient products. 

We deliver chilled products throughout the Island of Ireland and Great Britain.

Once an order is placed you will receive a confirmation email

When your order has been picked, packed, and dispatched you will receive a dispatch email from our Online Customer Service Team with the nominated courier and tracking details for your purchase.

If we have any queries on your purchase we will contact you by email or by the billing phone number provided.

If you have any queries about the status of your order, please do not hesitate to contact a member of our Online Customer Service Team email CustomerService@ardkeen.com or phone 00353 (0)51 874620.

Local Delivery

Local delivery covers addresses within a 5km radius of Ardkeen Quality Food Store.

Orders placed before 4.00pm Monday to Thursday [excluding Public Holidays] are eligible for same-day delivery.

We want to ensure your purchase arrives in perfect condition. If the product you have selected is fresh, it will require specialised chill packaging and an additional charge of €3 will be applied. Products requiring this temperature-controlled packaging will have this information highlighted in the “Special Shipping” information.
 
These deliveries are made by Ardkeen staff.

Republic of Ireland and Northern Ireland

Due to the high volume of orders during COVID-19, you may experience a delay with our usual next day delivery service. Once dispatched, please allow 2 working days for your parcel to arrive with An Post. 

For Ireland and Northern Ireland shipping is €6.95 for the first 15kg, + €5.00 for every 15kg thereafter.

  • first 15kg = €6.95
  • 15.01 to 30.00kg, €6.95+€5.00 = €11.95

  • 30.01 to 45.00kg, €6.95+€5.00+€5.00 = €16.95

  • 45.01 to 60.00kg, €6.95+€5.00+€5.00+€5.00 = €21.95

  • 60.01 to 75.00kg, €6.95+€5.00+€5.00+€5.00+€5.00 = €26.95 etc

We offer free delivery on purchase of Instore Gift Vouchers which will be dispatched within 24 hours of order and can be personalised with a message if requested at the time of order.

Delivery of chilled food items is available within the Republic of Ireland & Northern Ireland.

To ensure all purchases arrive in perfect condition, we only dispatch chilled products Monday through Thursday, minimising the amount of time spent in transit.

Due to the perishable nature of chilled food, an additional charge of €3 will be applied for specialised temperature-controlled packaging, which maintains the correct temperature for between 24-72 hours. 

During high summer (or during a heatwave), we may decide to suspend deliveries of chilled food items unless we are certain they can be transported safely within the higher external temperatures.

Products requiring the temperature-controlled packaging will have this information highlighted in the “Special Shipping” information

We use An Post as our primary courier in Ireland, DHL in Northern Ireland, and Royal Mail in the U.K. [in conjunction with An Post]. 

We use reliable postal and courier services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales. 

England, Scotland & Wales

Due to the high volume of orders during COVID-19, you may experience a delay in our usual delivery service.

We deliver both ambient and chilled products to Great Britain

Shipping to England, Scotland and Wales incurs a charge of €9.95 for the first 15kg, + €8.00 for every 15kg thereafter

  • first 15kg €9.95.
  • 15.01 to 30.00kg, €9.95+€8.00 = €17.95
  • 30.01 to 45.00kg, €9.95+€8.00+€8.00= €25.95 etc

Customers in England, Scotland and Wales can expect delivery of their purchase within 2 to 4 days of dispatch. 

Delivery of chilled food items is available within the U.K. To ensure purchases arrive in perfect condition, we only dispatch chilled products Monday and Tuesday minimising the amount of time spent in transit.

Due to the perishable nature of refrigerated food, an additional charge of €3 will be applied for specialised temperature-controlled packaging, which maintains the correct temperature for between 24-72 hours. 

During high summer (or during a heatwave), we may decide to suspend deliveries of chilled food items unless we are certain they can be transported safely within the higher external temperatures.

Products requiring the temperature-controlled packaging will have this information highlighted in the “Special Shipping” information.

We use Royal Mail as our primary courier in the U.K. (in conjunction with An Post). 

We use reliable postal and courier services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales. 

European Union

Many European countries, including France, Spain are experiencing substantial delivery delays due to internal postal restrictions.

In addition, due to the high volume of orders during COVID-19, you may experience a delay in our usual delivery service.

Delivery within European Union is based on the order weight - with a bigger shop being better value

We use An Post registered courier service and An Post then use the national postal service to deliver in each country. 

The average transit time and shipping charges to each country are shown in the table below.

Country Average Transit Time per working day Charge for 1st kg Additional kgs Courier Service
Austria 5 to 6 €20.25 €2.30 Austria Post
Belgium 5 €16.69 €1.46 bpost
Czech Republic 5 to 6 €21.73 €3.02 Česká pošta
Denmark 5 to 6 €18.08 €1.81 postnord
Estonia 6 to 7 €22.10 €4.56

Estonia Post

France 4 to 5 €20.74 €2.42 La Poste
Germany 4 to 5 €17.06 €2.31 Deutsche Post
Hungary 6 to 7 €25.30 €3.55

Magyar Posta

Italy 5 to 6 €22.34 €3.42 Poste Italiane
Latvia 5 to 6 €22.47 €6.06 Latvijas Pasts
Lithuania 6 to 7 €24.07 €6.06 Lietuvos paštas
Luxembourg 4 to 5 €26.28 €3.92 POST Luxembourg
Netherlands 4 to 5 €20.42 €3.47 PostNL
Poland 6 to 7 €22.10 €3.70 Poczta Polska
Slovakia 6 to 7 €21.36 €1.91 Slovenská pošta
Slovenia 6 to 7 €21.36 €1.91 Pošta Slovenije
Spain 5 to 6 €22.63 €2.34

Correos

Sweden 6 to 7 €20.17 €2.21 PostNord 
Switzerland 5 to 6 €23.69 €1.40 Swiss Post

 

Please note that during peak times such as the lead up to Christmas, high order volumes and busy couriers can increase dispatch times. We will have key shipping dates listed on our website.  Please make allowances for such busy periods and order in plenty of time.

United States

*Delivery to the United States is suspended until further notice

Due to restrictions currently in place because of COVID 19 we are temporarily unable to ship to the United States. We will resume shipping as soon as permissible. 

We offer delivery of ambient products to the United States. We use An Post registered courier services to deliver to the USA. In the USA your order will be delivered by USPS.  Delivery rates are based on the order weight - with a bigger shop being better value!  Delivery will take approximately 5-6 working days.* 

We cannot ship alcoholic beverages due to U.S. import restrictions.  All alcohol orders will be refunded. 

The average transit time and shipping charges are shown in the table below.

Country Average Transit Time per Working Day  Charge for 1st kg Additional kgs
United States 5 €21.25 €2.80

Please note that during peak times such as the lead up to Christmas, high order volumes and busy couriers can increase dispatch times. We will have key shipping dates listed on our website.  Please make allowances for such busy periods and order in plenty of time.

Canada

We offer delivery of ambient products to Canada. We use An Post registered courier service to deliver to Canada. In Canada, your order will be delivered by Canada Post. 

Delivery rates are based on the order weight - with a bigger shop being better valued

Due to the high volume of orders during COVID-19, you may experience a delay in our usual delivery service.
The average transit time and shipping charges are shown in the table below.

Country Average Transit Time per Working Day Charge for 1st kg Additional kgs
Canada 5 €21.40 €2.09

Please note that during peak times such as the lead up to Christmas, high order volumes and busy couriers can increase dispatch times. We will have key shipping dates listed on our website.  Please make allowances for such busy periods and order in plenty of time.

Australia

*Delivery to Australia is suspended until further notice

Due to restrictions currently in place because of COVID 19, we are temporarily unable to ship to Australia. We will resume shipping as soon as permissible. 

We offer delivery on ambient products to Australia. We use An Post registered courier service to deliver to Australia. In Australia your order will be delivered by Australian Post. Delivery rates are based on the order weight - with a bigger shop being better value!  

The average transit time and shipping charges are shown in the table below.

Country Average Transit Time per Working Day Charge for 1st kg Additional kgs
Australia 5 €23.36 €12.78

Please note that during peak times such as the lead up to Christmas, high order volumes and busy couriers can increase dispatch times. We will have key shipping dates listed on our website.  Please make allowances for such busy periods and order in plenty of time.

Rest of World

If you would like to receive delivery outside of the countries mentioned above, please contact our Customer Service team CustomerService@ardkeen.com with the products and quantities so that we can find the best delivery charge and method to fulfill your request.  

Delivery to JAPAN: SUSPENDED until further notice, due to COVID-19 
Delivery to THAILAND: SUSPENDED until further notice, due to COVID-19 

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