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Christmas Opening Hours

Christmas Eve 8am-6pm
Christmas Day Closed
Stephen's Day Closed
27th Dec 10am-4pm
28th Dec 9am-6pm
New Year's Eve 8am-6pm
New Year's Day 10am-4pm

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Privacy Policy

This privacy policy sets out how Ardkeen Quality Food Store uses and protects any information that you give to Ardkeen Quality Food Store when you use this website.

Ardkeen Quality Food Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and under GDPR regulations. Ensuring the privacy and security of customers’ personal information is very important to us.

Our privacy, cookies and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.

Ardkeen Quality Food store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10 May 2018.

What we collect

When you purchase from our online store, as part of the buying and selling process, we need personal information such as your name, address and email address. This information is needed by our shippers to facilitate delivery and collection of orders.

We may collect the following information to process your online sale:

  • name, address, postcode
  • contact information including phone number & email address

Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises of information that cannot be used to identify or contact you. This information is used by Ardkeen Quality Food Store for research purposes only.

  • IP address, geographical location, browser type and version, operating system, referral source, lenght of visit, page views and website navigation
  • demographic information such as preferences and interests
  • other information relevant to customer surveys and/or offers

Purpose of which we hold your information

Personal Data

  • To provide you with the goods or services you have ordered
  • To contact you if required in relation to your order or to respond to any communications you may have

Non-Personal Data

We use this information to better understand your needs and provide you with better, more relevant, products and services and to enhance our customer service. 

We won't sell your information to any third party organisation, and we will change or remove any information as requested. If you would like to see the information we store for you, we will supply it in a reasonable time frame.You can contact us at the following email customerservice@ardkeen.com or phone number +35351874620.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customerservice@ardkeen.com or mailing us at:
Ardkeen Quality Food Store 
Dunmore Road, Waterford Ireland, X91HP9W

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Security

We are committed to ensuring that your information is secure. It is our company policy not to disclose any personal information with any third party. Your data will be managed securely by Ardkeen Quality Food Store and only used by Ardkeen Quality Food Store or its service providers (such as Sagepage or PayPal) to provide services to you on our behalf.

Retaining personal information

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain documents (including electronic documents) containing personal data:

  • to the extent that we are required to do so by law;
  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies capture the following:

  • Last activity timestamp
  • ​Last visit timestamp
  • Last 5 pages viewed by the user
  • and whether the user has had the guided tour of the cart.

We use traffic log cookies to identify which pages are being used. This helps us to analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You may also be asked to re-enter your password more frequently during your browsing session.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservice@ardkeen.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under data protection legislation. If you would like a copy of the information held on you please write to Online Sales, Ardkeen Quality Food Store, Dunmore Road, Waterford, Ireland.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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SagePay

Ardkeen Quality Food Stores processes all payments securely using Sage Pay technology. For further information see our Privacy Policy and Terms & Conditions sections.

Dispute Resolution

Our Developers

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