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Frequently Asked Questions

Where do you deliver to?

We deliver to everywhere and anywhere! We are delighted to offer Worldwide Delivery on all ambient products. 

We deliver chilled products throughout the Island of Ireland and Great Britain.

If you wish to have an order shipped to a country outside the countries listed on "Billing/Shipping" page of your order, please email us at customerservice@ardkeen.com and let us know what you are interested in purchasing. We would be delighted to let you know how much it would cost to ship to you. 

When will I receive my order?

Due to the high volume of orders during COVID-19, you may experience a delay with our usual delivery service. Once dispatched, please allow extra time for your parcel to arrive. For more information please check out our Shipping & Delivery page.

Republic of Ireland and Northern Ireland with orders placed before 9.00am Monday to Thursday (excluding Public Holidays) are eligible for next day delivery.

Customers in England, Scotland and Wales can expect delivery of their purchases within 2 to 4 days. Click here for more information.

For the European Union, America, Australia  and Canada for average transit click here

Please note that during peak times such as the lead up to Christmas, high order volumes and busy couriers can increase dispatch times. We will have key shipping dates listed on our website.  Please make allowances for such busy periods and order in plenty of time.

Can I order online and pick up in-store?

At present, we do not have a Click-And-Collect service. It may be something we introduce in the future. If you would like to be kept updated on this and other developments in the business, please just sign up to receive our regular free newsletter. 

If you have additional queries in relation to in-store pickup please email us at customerservice@ardkeen.com

If I’m not at home can the driver leave it with a neighbour or in the porch?

We want to make sure all your purchases arrive in perfect condition, as such, we request proof of delivery. If you are not home when delivery is attempted then you can rearrange with the courier or collect from your nearest depot.

If you wish to leave with a neighbour then simply input the neighbours details into the shipping fields when completing your order. 

How secure is shopping in www.ardkeen.com?

Shopping with us is completely secure. We use Sage Pay to process payments. We do not hold any of your payment details. Everything that needs to be encrypted is encrypted. Your credit card details are not saved on the website, so nobody can have unauthorised access to them.

We are committed to ensuring that your information is secure.If you require any further information click through here.

Can you deliver chilled items?

Yes we do! 

Delivery of refrigerated food items is available within the Republic of Ireland, Northern Ireland, England, Scotland and Wales at present.

Due to the perishable nature of refrigerated food an additional charge of €3 will be applied for specialised temperature controlled packaging. We want to ensure all your purchases arrive in perfect condition. This specialised temperature controlled packaging maintains the correct temperature for between 24-72 hours. During high summer (or during a heatwave), we may decide to suspend deliveries of chilled food items unless we are certain they can be transported safely within the higher external temperatures.

Products requiring the temperature controlled packaging will have this information highlighted in the “Special Shipping” information

TIMING - We only ship orders with freshest possible product, for this reason we may, on occasion, delay dispatch of your order whilst awaiting the next delivery of your chosen product. 

How can I place my order?

You can place your order online or over the phone.  Our phone number is +35351874620. You can also contact the Customer Service team at customerservice@ardkeen.com   

Why does my tracking history show an earlier date to when I placed my order?

You may note the first scan on your tracking number, "Your post was accepted in NEWTOWN, CO WATERFORD", displays an earlier date to when you placed your order. This is simply to speed up our dispatch, where we pre-scan the labels.

What happens if my order doesn’t arrive?

We keep a track on all orders until they have been delivered. If however your order doesn’t arrive, please contact us straight away. You can email us at customerservice@ardkeen.com or phone us on +35351874620.  We will work on locating your package. If your package is lost in transit, we will send out a replacement asap. 

Where can I find cooking advice?

Good question – have a look at the recipes section of the website. You will find some interesting recipes there  from a variety of sources!

How can I tell if there are allergens in a product?

Look at the product description of whatever product you are interested in on this website . There you will find a full list of ingredients. If a food producer refers to allergens on the packaging of a product, you will find that information in the product description. 

Why do you ask for the phone number of the recipient?

This is for the benefit of the recipient. If the courier service cannot locate the delivery address, he will be able to call the number to get directions or to make alternative arrangements. So please make sure that you give us a daytime or mobile number . We will not be able to assume responsibility for a delivery gone wrong due to a missing or wrong telephone number.

Can I check the progress of my delivery?

Yes you can. As soon as your package is dispatched, we will send you an email with the delivery details including nominated courier and tracking details for your purchase. With the tracking number provided you will be able to check the progress of your shipment.

What will happen to my personal details if I give them to you?

Nothing untoward – all we do with them is use them to process your order. We have a very strict policy to not pass them on to others.

We are committed to ensuring that your information is secure.If you require any further information click through here.

How will I know what my currency is worth in Euros?

At the moment, this website processes orders in Euros.  If your currency is different, you can go to www.xe.com to for an up-to-date exchange rate and currency calculator.

What payment methods do you accept?

Payment can be made by credit card, laser card or  ardkeen.com vouchers when purchasing online.

We accept most credit cards and debit cards such as Visa, Mastercard, Diners Club, American Express, JCB, AMEX.

anonymous prepaid cards
The EU's 5th Anti-Money Laundering Directive means that from 10th January, 2020 there will be a new online spend limit on all anonymous prepaid cards, including but not limited to the One4all Gift Card. Online transactions will be limited to €50 per transaction.

I am a food producer and I would like to have my product stocked in Ardkeen Quality Food Store – what should I do?

Contact us – we would love to hear from you! Just send an email to customerservice@ardkeen.com  

Can I get a VAT receipt for my order?

Can I get a VAT receipt for my order?

Yes you can, please don’t hesitate to ask. If you require a VAT receipt for your business, we are happy to provide you with it. Just email us on customerservice@ardkeen.com and we will send it back to you as soon as possible. 

What happens if I order an item and it is out of stock?

If an item is out of stock, normally you will still see the image of the product but you will be unable to purchase it at that time. In exceptional circumstances, an item that appears to be in stock on the website may still be out of stock. If this is the case, we will contact you to let you know. We will discuss potential substitute products and let you know when the product is due to be back on our shelves. 

Do you substitute items?

From time to time, a product you have ordered may be out of stock. In the case of hampers, occasionally, a product which is due to be included in a specific hamper may be out of stock. If this occurs, we will contact you to let you know, will advise you as to when it will be back in stock and will suggest other products which may be similar in nature and/or price. 

I’m thinking of ordering an Ardkeen Quality Food Store hamper but I’d really like to change one of the products in it. Is this possible?

We are delighted that you are considering purchasing one of our hampers. Our hampers are generally pre-made a few days in advance and therefore we do not make changes to the products included in them. However, please feel free to use our ‘Build Your Own Hamper’ service. You can choose from any of the products within the shop. Simply purchase them as though you are doing your regular Ardkeen shopping and just add the ‘Gift Wrap’ option at the checkout. Just let us know the details of the lucky recipient and we will pack their bespoke hamper and send it out to them the next day. 

What kind of a shelf life is likely to be on fresh products I buy?

We are well known for our Food Hero products here at Ardkeen Quality Food Store. A lot of the Food Heroes we work with are small businesses who produce products with a short shelf life, in small batches. In a lot of cases, they don’t produce their product every single day. In the case of fresh products and producers, we will work with both them and you to ensure that you are receiving the freshest products available to us at all times. 

I want to buy more of a product than you have in stock - how can I do that?

At any time, the website will allow you to order the quantity of a product which is in stock at that time. If you would like to order a larger quantity than we have in stock, please just email customerservice@ardkeen.com or give us a call on +353 (0)51 874620 and we will be able to look after you. 

Can I use my FromMe2You gift card online?

FromMe2You gift card accepted payment on ardkeen.com. 

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