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Christmas Opening Hours

Friday 22nd Dec 8am-10pm
Saturday 23rd Dec 8am-10pm
Sunday 24th Dec 8am-6pm
Christmas Day Closed
Stephens Day Closed
Wednesday 9am - 4pm
Thursday 9am - 6pm
Friday 29th Dec normal working hours

New Years
Saturday 30th 8am -9pm
Sunday, New Years Eve 31st 9am-6pm
Monday, New Years Day 9am - 4pm
Tuesday 2nd January Normal Hours

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Frequently Asked Questions

Where do you deliver to?

We deliver to everywhere and anywhere!

For now, we have delivery rates for Ireland, Great Britain, the Europe Union, USA, Canada  and Australia with rates for other countries to follow. If you wish to have an order shipped to a country outside the countries listed, please email us at customerservice@ardkeen.com to let us know what you are interested in purchasing and we would be delighted to let you know how much it would cost to ship to you. 

How much does delivery cost?

For the Island of Ireland we offer free delivery on Gift Cards we charge €6.95 delivery for all other purchases. For Great Britain we offer free delivery on Gift Cards. We charge €10.95 delivery for all other purchases. 

There is a refrigerated packaging charge of €3.00 if your order includes refrigerated items. This packaging is re-usable and can be used repeatedly by you and your family.

What happens when I place my order?
When your order is placed we will send you an email to confirm all your details are correct. Then we start picking and packing your order as soon as possible.  Once we have dispatched your item(s), you will receive a second email from us noting your delivery information and tracking number where applicable.

When will I receive my order?

For Ireland and the United Kingdom you will receive your order within 2-3 working days of the time at which your placed your order. Please note we only dispatch Monday through Thursday, to ensure your purchases arrive in perfect condition and to minimise the amount of time an order spends in transit 

Country

Average Transit Time per working day

Austria

4 to 5
Belgium

4

Czech Republic 4 to 5
Denmark 4 to 5
Estonia 5 to 6
France 3 to 4
Germany 3 to 4
Hungary 5 to 6
Italy 4 to 5
Latvia 4 to 5
Lithuania 5 to 6
Luxembourg 3 to 4
Netherlands 3 to 4
Poland 5 to 6
Slovakia 5 to 6
Slovenia 5 to 6
Spain 4 to 5
Sweden 5 to 6
Switzerland 4 to 5

Can I order online and pick up in-store?

At present, we do not have a Click-And-Collect service. It may be something we introduce in the future. If you would like to be kept updated on this and other developments in the business, please just sign up to receive our regular free newsletter. 

If I’m not at home can the driver leave it with a neighbour or in the porch?

We want to make sure all your purchases arrive in perfect condition, as such, we request proof of delivery. If you are not home when delivery is attempted then you can rearrange with the courier or collect from your nearest depot.

If you wish to leave with a neighbour then simply input the neighbours details into the shipping fields when completing your order. 

How secure is shopping in www.ardkeen.com?

Shopping with us is completely secure. We use Sage Pay to process payments. We do not hold any of your payment details. Everything that needs to be encrypted is encrypted. Your credit card details are not saved on the website, so nobody can have unauthorised access to them.

Can you deliver chilled items?

Yes we do! 

Delivery of refrigerated food items is available within the Republic of Ireland and Northern Ireland at present. We have sourced special packaging which allows us to deliver chilled food items at the correct temperature. We want to make sure all your purchases arrive in perfect condition. This packaging is reusable by you, the customer. It maintains the correct temperature for between 24-48 hours.  During high summer (or during a heatwave), we may decide to suspend deliveries of chilled food items unless we are certain they can be transported safely within the higher external temperatures.

The cost of delivery for any order which contains fresh products is subject to an additional charge of €3.00

TIMING - We only ship orders with freshest possible product, for this reason we may, on occasion, delay dispatch of your order whilst awaiting the next delivery of your chosen product. 

How can I place my order?

You can place your order online or over the phone.  Our phone number is (051) 874620. You can also contact the Customer Service team at customerservice@ardkeen.com   

How will my order be packed?

Non chilled goods will be packed in a double walled cardboard box. Chilled items will be packed in one of two ways….

  • Within an insulated box with ice blocks to help maintain the temperature.
  • Within an insulated pouch with ice blocks to help maintain the temperature.

We will decide which packaging type is most suitable for the selection of goods you have ordered. 

Can I freeze the meat?

If you order meat from us, you can freeze it. We can confirm that the meat we sell has not been frozen before it reaches us or in turn, you, the customer. 

What happens if my order doesn’t arrive?

We keep a track on all orders until they have been delivered. If however your order doesn’t arrive, please contact us straight away. You can email us at customerservice@ardkeen.com or phone us on (051) 874620.  We will work on locating your package. If your package is lost in transit, we will send out a replacement asap. 

Where can I find cooking advice?

Good question – have a look at the recipes section of the website. You will find some interesting recipes there  from a variety of sources!

How can I tell if there are allergens in a product?

Look at the product description of whatever product you are interested in on this website . There you will find a full list of ingredients. If a food producer refers to allergens on the packaging of a product, you will find that information in the product description. 

Why do you ask for the phone number of the recipient?

This is for the benefit of the recipient. If the courier service cannot locate the delivery address, he will be able to call the number to get directions or to make alternative arrangements. So please make sure that you give us a daytime or mobile number . We will not be able to assume responsibility for a delivery gone wrong due to a missing or wrong telephone number.

Can I check the progress of my delivery?

Yes you can. As soon as your package is despatched, we will send you an email with the delivery details including nominated courier and tracking details for your purchase. With the tracking number provided you will be able to check the progress of your shipment.

What will happen to my personal details if I give them to you?

Nothing untoward – all we do with them is use them to process your order. We have a very strict policy to not pass them on to others.

How will I know what my currency is worth in Euros?

At the moment, this website processes orders in Euros.  If your currency is different, you can go to www.xe.com to for an up-to-date exchange rate and currency calculator.

Where can I find the ingredients of the products I'm interested in?

You will find a full list of ingredients in the product description of all products on this website.

What payment methods do you accept?

You can pay by credit card or laser card when purchasing online. We accept most credit cards and debit cards such as….Visa, Mastercard, Diners Club, American Express, JCB.

I am a food producer and I would like to have my product stocked in Ardkeen Quality Food Store and/or on www.Ardkeen.com – what should I do?

Contact us – we would love to hear from you! Just send an email to customerservice@ardkeen.com  and let us know the following…..

Your contact details

  • Your company details (address, contact information)
  • Company Story – the background to what you do and why you do it. Have a look at our Food Heroes section for inspiration and to see what we have written about others.
  • Your HSE Registration Number.
  • Detailed product information
  • What (if anything) makes you and your product different from others out there.

We will then contact you and send you a more in depth Supplier Application Form which will require you to provide us with all registration details, information regarding your compliance with regulations and details of your procedures.  

How do you package refrigerated items?

Delivery of refrigerated food items is available within the Republic of Ireland and Northern Ireland at present. We have sourced special packaging which allows us to deliver chilled food items at the correct temperature. We want to make sure all your purchases arrive in perfect condition. This packaging is reusable by you, the customer. It maintains the correct temperature for between 24-48 hours.  During high summer (or during a heatwave), we may decide to suspend deliveries of chilled food items unless we are certain they can be transported safely within the higher external temperatures.

The cost of delivery for any order which contains fresh products is subject to an additional charge of €3.00

TIMING - We only ship orders with freshest possible product, for this reason we may, on occasion, delay dispatch of your order whilst awaiting the next delivery of your chosen product. 

Do you send refrigerated items outside of Ireland?

Delivery of refrigerated food items is available within the Republic of Ireland and Northern Ireland. Due to the longer delivery period, we regret that we cannot ship them to countries further afield at this time. If you are abroad and would like to order refrigerated food items for delivery to a friend or relative in the Republic of Ireland or Northern Ireland, we can facilitate this at all times. 

Can I get a VAT receipt for my order?

Can I get a VAT receipt for my order?

Yes you can, please don’t hesitate to ask. If you require a VAT receipt for your business, we are happy to provide you with it. Just email us on onlinesales@ardkeen.com and we will send it back to you as soon as possible. 

What happens if I order an item and it is out of stock?

If an item is out of stock, normally you will still see the image of the product but you will be unable to purchase it at that time. In exceptional circumstances, an item that appears to be in stock on the website may still be out of stock. If this is the case, we will contact you to let you know. We will discuss potential substitute products and let you know when the product is due to be back on our shelves. 

Do you substitute items?

From time to time, a product you have ordered may be out of stock. In the case of hampers, occasionally, a product which is due to be included in a specific hamper may be out of stock. If this occurs, we will contact you to let you know, will advise you as to when it will be back in stock and will suggest other products which may be similar in nature and/or price. 

Do you use 3D secure?

Yes we do. This is an extra level of security for you, the customer.

I’m thinking of ordering one of your hampers but I’d really like to change one of the products in it. Is this possible?

We are delighted that you are considering purchasing one of our hampers. Our hampers are generally pre-made a few days in advance and therefore we do not make changes to the products included in them. However, please feel free to use our ‘Build Your Own Hamper’ service. You can choose from any of the products within the shop. Simply purchase them as though you are doing your regular Ardkeen shopping and just add the ‘Gift Wrap’ option at the checkout. Just let us know the details of the lucky recipient and we will pack their bespoke hamper and send it out to them the next day. 

What kind of a shelf life is likely to be on fresh products I buy?

We are well known for our Food Hero products here at Ardkeen Quality Food Store. A lot of the Food Heroes we work with are small businesses who produce products with a short shelf life, in small batches. In a lot of cases, they don’t produce their product every single day. In the case of fresh products and producers, we will work with both them and you to ensure that you are receiving the freshest products available to us at all times. 

I want to buy more of a product than you have in stock - how can I do that?

At any time, the website will allow you to order the quantity of a product which is in stock at that time. If you would like to order a larger quantity than we have in stock, please just email customerservice@ardkeen.com or give us a call on +353 (0)51 874620 and we will be able to look after you. 

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