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Shipping and Delivery

**PLEASE CHECK SPECIFIC REGIONS BELOW FOR DELIVERY UPDATES**

ardkeen.com offers Worldwide Delivery on all ambient products. 

We deliver chilled products throughout the Island of Ireland and Great Britain.

Once an order is placed you will receive a confirmation email

When your order has been picked, packed, and dispatched you will receive a dispatch email from our Online Customer Service Team with the nominated courier and tracking details for your purchase.

If we have any queries on your purchase we will contact you by email or by the billing phone number provided.

If you have any queries about the status of your order, please do not hesitate to contact a member of our Online Customer Service Team email CustomerService@ardkeen.com or phone 00353 (0)51 874620.

Local Delivery

Local delivery covers addresses within a 5km radius of Ardkeen Quality Food Store.

Orders placed before 4.00pm Monday to Thursday [excluding Public Holidays] are eligible for same-day delivery.

We want to ensure your purchase arrives in perfect condition. If the product you have selected is fresh, it will require specialised chill packaging and an additional charge of €3 will be applied. Products requiring this temperature-controlled packaging will have this information highlighted in the “Special Shipping” information.
 
These deliveries are made by Ardkeen staff.

Republic of Ireland and Northern Ireland

Due to the high volume of orders during COVID-19, you may experience a delay with our usual next day delivery service. Once dispatched, please allow 2 working days for your parcel to arrive with An Post. 

For Ireland and Northern Ireland shipping is €6.95 for the first 15kg, + €5.00 for every 15kg thereafter.

  • first 15kg = €6.95
  • 15.01 to 30.00kg, €6.95+€5.00 = €11.95

  • 30.01 to 45.00kg, €6.95+€5.00+€5.00 = €16.95

  • 45.01 to 60.00kg, €6.95+€5.00+€5.00+€5.00 = €21.95

  • 60.01 to 75.00kg, €6.95+€5.00+€5.00+€5.00+€5.00 = €26.95 etc

We offer free delivery on purchase of Instore Gift Vouchers which will be dispatched within 24 hours of order and can be personalised with a message if requested at the time of order.

Delivery of chilled food items is available within the Republic of Ireland & Northern Ireland.

To ensure all purchases arrive in perfect condition, we only dispatch chilled products Monday through Thursday, minimising the amount of time spent in transit.

Due to the perishable nature of chilled food, an additional charge of €3 will be applied for specialised temperature-controlled packaging, which maintains the correct temperature for between 24-72 hours. 

During high summer (or during a heatwave), we may decide to suspend deliveries of chilled food items unless we are certain they can be transported safely within the higher external temperatures.

Products requiring the temperature-controlled packaging will have this information highlighted in the “Special Shipping” information

We use An Post as our primary courier in Ireland, DHL in Northern Ireland, and Royal Mail in the U.K. [in conjunction with An Post]. 

We use reliable postal and courier services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales. 

England, Scotland & Wales

Due to the high volume of orders during COVID-19, you may experience a delay in our usual delivery service.

We deliver both ambient and chilled products to England, Scotland & Wales.

Shipping to England, Scotland and Wales incurs a charge of €9.95 for the first 10kg, + €9.95 for every 10kg thereafter

  • first 10kg €9.95.
  • 10.01 to 20.00kg, €9.95+€9.95 = €19.90
  • 20.01 to 30.00kg, €9.95+€9.95+€9.95= €29.85 etc

Customers in England, Scotland and Wales can expect delivery of their purchase within 2 to 4 days of dispatch. 

Delivery of chilled food items is available within the U.K. To ensure purchases arrive in perfect condition, we only dispatch chilled products Monday and Tuesday minimising the amount of time spent in transit.

Due to the perishable nature of refrigerated food, an additional charge of €3 will be applied for specialised temperature-controlled packaging, which maintains the correct temperature for between 24-72 hours. 

During high summer (or during a heatwave), we may decide to suspend deliveries of chilled food items unless we are certain they can be transported safely within the higher external temperatures.

Products requiring the temperature-controlled packaging will have this information highlighted in the “Special Shipping” information.

We use Royal Mail as our primary courier in the U.K. (in conjunction with An Post). 

We use reliable postal and courier services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales. 

Shipping Fees & Information

Many countries, including France, Spain are experiencing substantial delivery delays due to internal postal restrictions.

In addition, due to the high volume of orders during COVID-19, you may experience a delay in our usual delivery service.

Delivery is based on the order weight - with a bigger shop being better value! For bulk orders please contact our Customer Service team CustomerService@ardkeen.com with the products and quantities so that we can find the best delivery charge and method to fulfill your request.  

We use An Post registered courier service and An Post then nominate a courier service to deliver in each country. 

Country

Currently Shipping

Average Transit Time per working day Charge for 1st kg Charge for Additional kgs Courier Service

Customs Dockets required

Food Delivery Avaialbe
Australia

suspended due to COVID-19

5

€23.36

€12.78 

Australian Post

yes

ambient
Austria

No restrictions

5 to 6 €20.25 €2.30 Austria Post

no

ambient
Belgium No restrictions 5 €16.69 €1.46 bpost no ambient

Bulgaria

Internal delays due to COVID19

  €19.76 €1.91 Bulgaria Post no ambient
Canada

Internal delays due to COVID19

5

€21.40

€2.09 Canada Post yes ambient
Croatia No restrictions   €17.21 €2.55

Hrvatska pošta

no ambient
Cyprus     €24.37 €1.91 Cyprus Post no ambient
Czech Republic No restrictions 5 to 6 €21.73 €3.02 Česká pošta no ambient
Denmark No restrictions 5 to 6 €18.08 €1.81 postnord no ambient
England No restrictions 2 to 4 first 10kg €9.95

10.01 to 20.00kg, €9.95+€9.95 = €19.90
20.01 to 30.00kg, €9.95+€9.95+€9.95= €29.85 etc

Royal Mail/ Parcel Force no ambient & chilled foods
Estonia No restrictions 6 to 7 €22.10 €4.56

Estonia Post

no ambient

Finland

No restrictions

  €18.95 €3.27 Posti Finland no ambient
France Internal delays on all mail 4 to 5 €20.74 €2.42 chronopost no ambient
Germany No restrictions 4 to 5 €17.06 €2.31 Deutsche Post no ambient

Greece

No restrictions   €22.52 €1.91

Hellenic Post

no ambient

Hong Kong

No restrictions     *please contact us for details   yes ambient
Hungary No restrictions 6 to 7 €25.30 €3.55

Magyar Posta

no ambient
Ireland No restrictions 1 to 2


first 15kg = €6.95

 

15.01 to 30.00kg, €6.95+€5.00
= €11.95
30.01 to 45.00kg, €6.95+€5.00+€5.00 = €16.95 etc.
An Post no ambient & chilled foods

Isle Of Man

No restrictions     *please contact us for details   yes ambient
Italy Internal delays 5 to 6 €22.34 €3.42 Poste Italiane no ambient
Japan suspended due to COVID-19     *please contact us for details   yes ambient

Korea (South)

No restrictions     *please contact us for details   yes ambient
Latvia No restrictions 5 to 6 €22.47 €6.06 Latvijas Pasts no ambient
Lithuania Internal delays 6 to 7 €24.07 €6.06 Lietuvos paštas no ambient
Luxembourg Internal delays 4 to 5 €26.28 €3.92 POST Luxembourg no ambient

Malta

No restrictions

  €18.95 €23.82 Malta Post no ambient
Netherlands No restrictions 4 to 5 €20.42 €3.47 PostNL no ambient

New Zealand

      *please contact us for details

 

yes ambient

Northern Ireland

No restrictions 1 to 2 first 15kg = €6.95 15.01 to 30.00kg, €6.95+€5.00
= €11.95
30.01 to 45.00kg, €6.95+€5.00+€5.00 = €16.95 etc.
DHL no ambient & chilled foods
Poland No restrictions 6 to 7 €22.10 €3.70 Poczta Polska no ambient

Portugal

Delays to Madeira and Azores

  €15.00 €2.79 CTT Correios de Portugal no ambient

Romania

No restrictions   €27.84 €3.42

Romania Post

yes ambient

Scotland

No restrictions 2 to 4 first 10kg €9.95 10.01 to 20.00kg, €9.95+€9.95 = €19.90
20.01 to 30.00kg, €9.95+€9.95+€9.95= €29.85 etc
Royal Mail/ Parcel Force no ambient & chilled foods

Singapore

    €50.00 €1.00   yes ambient
Slovakia No restrictions 6 to 7 €21.36 €1.91 Slovenská pošta no ambient
Slovenia No restrictions 6 to 7 €21.36 €1.91 Pošta Slovenije no ambient
Spain Internal delays 5 to 6 €22.63 €2.34

Correos

no ambient
Sweden No restrictions 6 to 7 €20.17 €2.21 PostNord  no ambient
Switzerland

Internal delays

5 to 6 €23.69 €1.40 Swiss Post yes ambient

United Arab Emirates

No restrictions     *please contact us for details   yes ambient

United States

suspended due to COVID-19

5 €21.25 €2.80 USPS yes
ambient

*We cannot ship alcoholic beverages due to U.S. import restrictions.
Wales
No restrictions 2 to 4 first 10kg €9.95 10.01 to 20.00kg, €9.95+€9.95 = €19.90
20.01 to 30.00kg, €9.95+€9.95+€9.95= €29.85 etc
Royal Mail/ Parcel Force no ambient & chilled foods

Please note that during peak times such as the lead up to Christmas, high order volumes and busy couriers can increase dispatch times. We will have key shipping dates listed on our website.  Please make allowances for such busy periods and order in plenty of time.

Rest of World

If you would like to receive delivery outside of the countries mentioned above, please contact our Customer Service team CustomerService@ardkeen.com with the products and quantities so that we can find the best delivery charge and method to fulfill your request.  

Delivery to JAPAN: SUSPENDED until further notice, due to COVID-19 
Delivery to THAILAND: SUSPENDED until further notice, due to COVID-19 

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Dispute Resolution

Our Developers

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