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Shipping and Delivery

Worldwide delivery on all ambient goods.

*chilled products available for delivery across Ireland, Northern Ireland, England, Scotland, Wales only*

  • You will receive a confirmation email, on placing your order. 
  • Once the order is picked, packed, and dispatched, you will receive a dispatch email from our Online Customer Service Team with the nominated courier and tracking details for your purchase.
  • We will make contact via email or the billing phone number provided, should any queries arise on your purchase.
  • We use An Post registered courier service, who then nominate an affiliate courier service in each country to complete delivery [see table below]
  • For queries regarding status of your order; use tracking link provided in dispatch email or contact a member of our Online Customer Service Team email CustomerService@ardkeen.com or phone 00353 (0)51 874620.

*Chilled Products: [available for delivery across Ireland, Northern Ireland, England, Scotland, Wales only]

  • To minimise the amount of time spent in transit and ensure all purchases arrive in perfect condition, the following dispatch schedules applies to orders containing chilled products:
    Ireland, Northern Ireland: Monday to Wednesday
    England, Scotland, Wales: Monday and Tuesday
  • Additional charge of €3 applies for specialised temperature-controlled packaging, which maintains the correct temperature for between 42-72 hours. Products requiring this packaging will have this highlighted in the “Special Shipping” information of product listing
  • Deliveries of chilled food items can be suspended occasionally during High Summer or a Heatwave.

Instore Gift Vouchers: eligible for free delivery, dispatched within 24 hours of order (Monday – Friday) and can be personalised with a message if requested at the time of order.

Bulk Orders:  contact our Customer Service team CustomerService@ardkeen.com with the products and quantities so that we can find the best delivery charge and method to fulfil your request. 

Local Delivery

Delivery is based on the order weight - with a bigger shop being better value!
*Ambient refers to goods that do not need to be refrigerated and can be stored and shipped at room temperature.

Location

Current
Shipping
Status

Permitted
Product

Average Transit
Time

[Working day]
Charge Charge for Additional
kgs
Courier Service Customs Dockets required

Local Area

[5k radius of store]
Normal ambient & chilled
 
Orders placed before 4.00pm Monday to Thursday [excluding Public Holidays] are eligible for same-day delivery. €6.95 for the first 15kg €5.00 for every 15kg thereafter. Ardkeen Team Member   No 
Ireland Normal ambient & chilled 1-2 €6.95 for the first 15kg €5.00 for every 15kg thereafter. An Post No 
Northern Ireland Normal ambient & chilled 1-2 €6.95 for the first 15kg €5.00 for every 15kg thereafter.

DHL

No 
England, Scotland, Wales Normal ambient & chilled 2-4 €9.95 for the first 10kg €9.95 for every 10kg thereafter. Royal Mail/ Parcel Force No

 

 

Country

Current

Shipping Status
Permitted
Product
Average Transit Time
[Working Day]
Charge for
1st kg
Charge for Additional kgs

Courier Service

Customs Dockets required
Australia Internal delays due to COVID19 ambient
(no chilled)
5 €23.36 €7.66
*please note a limit of 10kg will apply to each parcel
Australian Post yes
Austria Normal ambient
(no chilled)
5 to 6 €20.25 €2.30 Austria Post no
Belgium Normal ambient
(no chilled)
5 €16.69 €1.46 bpost no
Canada Internal delays due to COVID19 ambient
(no chilled) 
5 €21.40 €2.09 Canada Post yes
Croatia Normal ambient
(no chilled)
  €17.21 €2.55

Hrvatska pošta

no
Cyprus Normal ambient
(no chilled)
  €24.37 €1.91 Cyprus Post no
Czech Republic Normal ambient
(no chilled)
5 to 6 €21.73 €3.02 Česká pošta no
Denmark Normal ambient
(no chilled)
5 to 6 €18.08 €1.81 postnord no

Estonia

Normal ambient
(no chilled)

6 to 7

€22.10 €4.56 Estonia Post no 
Finland Normal ambient
(no chilled) 
  €18.95 €3.27 Posti Finland

no

France Internal delays on all mail ambient
(no chilled)
4 to 5 €20.74 €2.42 chronopost no
Germany Normal ambient
(no chilled) 
4 to 5 €17.06 €2.31 Deutsche Post no
Greece Normal ambient
(no chilled)
  €22.52 €1.91 Hellenic Post no
Hong Kong Normal ambient
(no chilled) 
    *please contact us for details   yes
Hungary Normal ambient
(no chilled) 
6 to 7 €25.30 €3.55 Magyar Posta no
Isle of Man Normal ambient
(no chilled)
5 to 6 €22.34 €3.42 Poste Italiane no
Italy Internal delays ambient
(no chilled)
5 to 6 €22.34 €3.42 Poste Italiane no
Japan Normal ambient
(no chilled)
    *please contact us for details   yes
Korea (South) Normal ambient
(no chilled)
    *please contact us for details   yes
Latvia Normal ambient
(no chilled)
5 to 6 €22.47 €6.06 Latvijas Pasts no
Lithuania Internal delays ambient
(no chilled)
6 to 7 €24.07 €6.06 Lietuvos paštas no
Luxembourg Internal delays ambient
(no chilled)
4 to 5 €26.28 €3.92 POST Luxembourg no
Malta Normal ambient
(no chilled)
  €18.95 €23.82 Malta Post no
Netherlands Normal

ambient
(no chilled)
 

4 to 5

€20.42 €3.47 PostNL no
New Zealand   ambient
(no chilled)
    *please contact us for details   yes
Poland Normal ambient
(no chilled) 
6 to 7 €22.10 €3.70 Poczta Polska no
Romania Normal ambient
(no chilled) 
  €27.84 €3.42 Romania Post yes
Singapore   ambient
(no chilled)
  €50.00 €1.00   yes
Slovakia Normal ambient
(no chilled)
6 to 7 €21.36 €1.91 Slovenská pošta no
Slovenia Normal ambient
(no chilled)
6 to 7 €21.36 €1.91 Pošta Slovenije no
Spain Internal delays ambient
(no chilled)
5 to 6 €22.63 €2.34 Correos no
Sweden Normal ambient
(no chilled) 
6 to 7 €20.17 €2.21 PostNord no
Switzerland Internal delays ambient
(no chilled)
5 to 6 €23.69 €1.40 Swiss Post yes
Thailand Normal ambient
(no chilled)
    *please contact us for details   yes
United Arab Emirates Normal ambient
(no chilled)
    *please contact us for details   yes
United States
Internal delays due to COVID19
ambient
(no chilled)

*No alcoholic beverages due to U.S. import restrictions.
5 €25.71 €2.80
*please note a limit of 10kg will apply to each parcel
USPS yes

 

REST OF WORLD If you would like to receive delivery outside of the countries mentioned above, please contact our Customer Service team CustomerService@ardkeen.com

 

*Ambient refers to goods that do not need to be refrigerated and can be stored and shipped at room temperature.

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