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Christmas Opening Hours 2020

Monday 21st 7.00am to 11.00pm
Tuesday 22nd 7.00am to 11.00pm
Wednesday 23rd 7.00am to 11.00pm

Christmas Eve 7.00am to 6.00pm
Christmas Day Closed
St. Stephens Day Closed
Sunday 27th 10.00am to 4.00pm

Monday 28th 9.00am to 6.00pm
Tuesday 29th 8.00am to 9.00pm
Wednesday 30th 8.00am to 9.00pm

New Years Eve 8.00am to 6.00pm
New Years Day Closed

Saturday 2nd normal hours resume

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Privacy Policy

This privacy policy sets out how Ardkeen Quality Food Store uses and protects any information that you give to Ardkeen Quality Food Store when you use this website.

Ardkeen Quality Food Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and under GDPR regulations. Ensuring the privacy and security of customers’ personal information is very important to us.

Our privacy, cookies and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.

Ardkeen Quality Food Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10 May 2018.

What we collect

To complete a purchase online you will be asked to either
1. Login as an Existing Customer 
2. Register to create an account or
3. Checkout As A Guest 

If you are not an Existing Customer with these details already set up then we will ask you to enter:

  • Billing details and
  • Shipping details.  
  • a gift message, (this is optional and only relevant if you are sending your purchase to someone else)  
  • delivery instructions (these instructions are optional and in addition to the delivery address and can be very helpful in making the delivery efficiently).
  • Payment Details for each purchase as we do not save this information. *payment details are processed through our payment gateway and therefore never visible or captured on ardkeen.com.

Shipping Name, Address, Postcode, Contact Telephone Number, and any Delivery Instructions will be printed and sealed in a plastic envelope on the outside of the parcel to help our nominated courier complete the delivery quickly and efficiently. 

Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This is Non-Personal Data and comprises information that cannot be used to identify or contact you. This information is used by Ardkeen Quality Food Store for research purposes and to measure our performance.

  • IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation
  • demographic information such as preferences and interests
  • other information relevant to customer surveys and/or offers

Purpose of which we hold your information

Personal Data

  • To provide you with the goods or services you have ordered
  • To contact you if required in relation to your order or to respond to any communications you may have

Non-Personal Data

We use this information to better understand your needs and provide you with better, more relevant, products and services and to enhance our customer service. 

We won't sell your information to any third party organisation, and we will change or remove any information as requested. If you would like to see the information we store for you, we will supply it in a reasonable time frame. You can contact us at the following email customerservice@ardkeen.com or phone number +353 51 874620 and ask to speak to a member of the online team.

Consent

When you provide us with information to fulfil your order, we use it only for that purpose.

If we ask for your personal information for a secondary reason, like marketing, we will ask you for your consent or provide you with an opportunity to say no. If we ask for your personal information for a secondary reason, like marketing, we will ask you for your consent.

How do I withdraw my consent?

After you opt-in to our newsletter should you change your mind and wish to be removed you can so by clicking the “unsubscribe from this list” or “update subscription preferences” at the end of the email or by contacting us at customerservice@ardkeen.com or mailing us at:

Ardkeen Quality Food Store
Dunmore Road, Waterford Ireland, X91HP9W

Similarly if you wish to have our account removed from ardkeen.com, please email or send a letter as above.

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Security

We are committed to ensuring that your information is secure. It is our company policy not to disclose any personal information with any third party. Your data will be managed securely by Ardkeen Quality Food Store and only used by Ardkeen Quality Food Store or its service providers (such as Sagepage or PayPal) to provide services to you on our behalf.

Retaining personal information

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain documents (including electronic documents) containing personal data:

  • to the extent that we are required to do so by law;
  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies capture the following:

  • Last activity timestamp
  • ​Last visit timestamp
  • Last 5 pages viewed by the user
  • and whether the user has had the guided tour of the cart.

We use traffic log cookies to identify which pages are being used. This helps us to analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You may also be asked to re-enter your password more frequently during your browsing session.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You can request “Right of Access”, “Right to be Forgotten”, “Right to be Informed” by contacting us at customerservice@ardkeen.com or mailing us at:

Ardkeen Quality Food Store
Dunmore Road, Waterford Ireland, X91HP9W

Trust Ecommerce
Retail Excellence
SagePay

Ardkeen Quality Food Store processes all payments securely using Sage Pay technology. For further information see our Privacy Policy and Terms & Conditions sections.

Dispute Resolution

Our Developers

Automat:ee